Dollia App Privacy Policy

Last Updated: March 21, 2026

Welcome to the Dollia AI Voice Chat App and related services.

This Dollia App Privacy Policy (this "Policy") explains how JUNTENG INTERNATIONAL HONG KONG LIMITED (香港駿騰國際有限公司) ("we," "us," "our," or the "Platform") collects, uses, stores, shares, protects, and otherwise processes your personal information when you use the Dollia AI Voice Chat App and related services (collectively, the "Service"), and describes the rights you may have under applicable law.

Before using the Service, please read this Policy carefully and make sure you fully understand all of its contents, especially the sections relating to the processing of your information, account deletion, memory clearing, chat history, voice information, subscription information, the exercise of your rights, and how to contact us. By registering for, logging into, accessing, purchasing, using, or otherwise accepting the Service, you acknowledge that you have read and understood this Policy.

If you do not agree to any part of this Policy, you should stop using the Service.

I. Scope

Article 1. Who This Policy Applies To

This Policy applies to our processing of your personal information when you use the Dollia AI Voice Chat App and related services, including but not limited to the following:

  1. Registering for, logging into, and managing your account;
  2. Using interactive features such as text chat and voice chat;
  3. Using message saving, long-term memory, and related features;
  4. Purchasing, managing, or canceling subscription services;
  5. Contacting customer support, reporting issues, or submitting privacy requests;
  6. Using any other features related to the Service that we may introduce in the future.

Article 2. What This Policy Does Not Apply To

  1. This Policy does not apply to services provided to you independently by third-party websites, third-party applications, third-party payment channels, third-party app stores, or other third-party service providers.
  2. If you purchase subscriptions through Apple App Store, Google Play, or any other third-party platform, use payment services, or visit third-party pages, the processing of your information by those third parties will be governed by their own privacy policies or terms of service.

II. How to Contact Us

Article 3. Service Provider Information

This Service is provided by:

Company Name (Name of Business/Corporation): JUNTENG INTERNATIONAL HONG KONG LIMITED (香港駿騰國際有限公司)

Registered Address: UNIT 08, 15/F WITTY COMMERCIAL BUILDING, 1A-1L TUNG CHOI STREET, KL

Contact Email: Dollia@hianthroid.com

Article 4. Contact Information for Privacy Requests

If you would like to exercise your privacy-related rights, including rights of access, correction, deletion, account deletion, complaint, or inquiry, you may contact us at:

Email: Dollia@hianthroid.com

Subject Line: Privacy Request

To protect account and information security, we may ask you to provide information reasonably necessary to verify your identity before processing your request.

III. What Information We Collect

Article 5. Information You Provide to Us

When you register, log in, use the Service, or contact us, you may provide us with the following information:

  1. Account information, such as your email address, login credentials, nickname, avatar, and account identifier information.
  2. Chat and interaction information, such as text messages you enter, voice input content, your chat history with the AI, saved content, and memory-related content.
  3. Customer support and feedback information, such as support tickets, email content, issue descriptions, screenshots, complaints, or appeal materials you submit.
  4. Transaction-related information, such as the subscription plan you purchased, billing cycle, order status, payment result, refund status, or chargeback status.

Article 6. Information We Collect Automatically

When you use the Service, we may automatically collect information related to operation, stability, and security of the Service, including:

  1. Device and technical information, such as device model, operating system version, app version, device identifiers, IP address, network status, language settings, and time zone information.
  2. Log and usage information, such as login time, access time, feature usage records, page click records, error logs, crash logs, performance logs, and service call status.
  3. Voice service-related records, such as voice interaction duration, voice service call status, recognition or synthesis exception logs, and session timestamps.

Article 7. Information Provided by Third Parties

If you use the Service through a third-party platform or purchase subscriptions through a third-party channel, we may receive information necessary for login and transactions from those third parties, such as:

  1. Account identifiers returned by third-party login providers;
  2. Subscription status, order status, payment results, and refund status returned by app stores or payment channels;
  3. Risk-control result information necessary to prevent fraud and protect transaction security.

IV. How We Collect Information

Article 8. Collection Methods

We primarily collect your information in the following ways:

  1. Information you provide directly, such as when you register an account, enter text, send voice input, purchase a subscription, contact customer support, or submit an appeal.
  2. Information generated automatically when you use the Service, such as device logs, session logs, failure logs, subscription status changes, and feature usage records.
  3. Information lawfully provided by third parties, such as third-party login platforms, payment channels, app stores, and risk-control service providers, to the extent permitted by law and necessary for the Service.

V. Why We Process Your Information

Article 9. To Provide Core Service Functions

We process your information primarily to provide the core functions of the Service, including:

  1. Creating and managing your account;
  2. Establishing and maintaining chat sessions;
  3. Providing text chat and voice chat functions;
  4. Displaying chat history, saved messages, and long-term memory-related features;
  5. Providing customer support and issue handling.

Article 10. To Support Continuous Interaction Experience

For purposes of service continuity, contextual association, and related feature experience, we may process information related to chat history, saved content, and long-term memory in order to:

  1. Support display of historical messages;
  2. Support the saved-message feature;
  3. Support long-term memory or continuous interaction experiences;
  4. Improve conversation continuity and overall feature completeness.

However, you understand and agree that long-term memory, historical association, and continuous interaction features do not guarantee absolute accuracy, completeness, ongoing availability, or results that always match your expectations.

Article 11. To Manage Subscriptions and Transactions

We process relevant information in order to:

  1. Confirm subscription purchases and subscription status;
  2. Manage membership benefits, voice minute quotas, saved-message slot quantities, and related service entitlements;
  3. Process renewals, cancellations, refunds, chargebacks, billing disputes, and customer support requests.

Article 12. To Maintain Security and Prevent Misuse

We process relevant information in order to:

  1. Identify abnormal logins, shared-membership behavior, abuse, fraud, or chargeback risks;
  2. Prevent unauthorized access, unauthorized use, bulk abuse, and unlawful or non-compliant conduct;
  3. Maintain system stability and service security;
  4. Respond to complaints, dispute handling, and applicable legal requirements.

Article 13. For Troubleshooting and Service Maintenance

We may process necessary logs and technical information in order to:

  1. Analyze crashes and failures;
  2. Monitor service availability;
  3. Investigate issues affecting voice, chat, subscriptions, and other functions;
  4. Improve service stability and operational quality.

Article 14. Not Used for Model Training, Tuning, or Manual Quality Review

We do not use your chat data or voice data for the following purposes:

  1. Training models;
  2. Fine-tuning or otherwise tuning models;
  3. Manual quality review of chat or voice content.

If we materially change these practices in the future, we will obtain any authorization required under applicable law or clearly notify you through an updated policy or other appropriate means.

VI. Legal Bases for Processing

Article 15. Necessary for Performance of a Contract

When we process information in order to provide the Service to you and perform our service relationship with you, such processing is generally necessary for performance of a contract, for example:

  1. Account registration and login;
  2. Providing chat and voice services;
  3. Managing subscription benefits;
  4. Displaying chat history, saved content, and long-term memory-related features.

Article 16. Your Authorization or Consent

When certain processing depends on your authorization or device permissions, we will process the relevant information based on your authorization to the extent applicable, for example:

  1. Microphone permission;
  2. Notification permission;
  3. Other device permissions that require your consent to enable.

You may turn off relevant permissions in your device settings, but doing so may prevent related features from functioning properly.

Article 17. Legitimate Interests and Legal Obligations

To the extent permitted by applicable law, we may also process necessary information based on our legitimate interests or to comply with legal obligations, for example:

  1. Maintaining service security and stability;
  2. Preventing fraud and misuse;
  3. Responding to requests from competent authorities;
  4. Fulfilling financial, tax, audit, or compliance obligations;
  5. Handling user complaints and disputes.

VII. Special Notes About Chat Features

Article 18. How Chat and Voice Content Is Used for the Service

  1. The text you enter, the voice input you send, and the related contextual content may be used by the system to generate replies, maintain conversations, display chat history, and support saved messages and long-term memory features.
  2. When you use voice features, your voice input may be processed into text or another machine-readable form in order to enable conversation understanding and response generation.

Article 19. Voice Caching and Raw Audio

  1. To support operation of voice services, troubleshooting, and necessary technical maintenance, the system may temporarily cache audio from voice input. The cache period is generally no longer than 7 days.
  2. We do not store raw audio as part of a long-term archive.
  3. Processing and retention of voice-related information will be limited to what is necessary based on service operation needs, subscription status, feature design, logging and troubleshooting, security requirements, and applicable law.

Article 20. Saved Content and Long-Term Memory

  1. Features such as saved messages and long-term memory are intended to improve continuity of interaction and the ability to revisit content.
  2. Saved content, long-term memory, and related display results may change due to user actions, subscription changes, feature adjustments, service issues, or product updates.

Article 21. Memory Clearing and Chat History Reset

If you use the product's memory-clearing feature, you understand and agree that:

  1. Your memory data will be cleared;
  2. All text chat history and voice chat history under your account will be reset and deleted;
  3. Cleared memory data and related chat content cannot be restored.

Please confirm carefully before performing this action.

VIII. How We Share and Disclose Information

Article 22. Processing by Service Providers and Necessary Sharing

In order to provide the Service, maintain system security, or complete transactions, we may share your information, as necessary, with the following types of third parties:

  1. Cloud service and data storage providers;
  2. Voice service providers or other technical service providers;
  3. Logging, crash analytics, and security/risk-control service providers;
  4. App stores, payment channels, and related settlement service providers.

We share information only to the extent necessary to achieve the purposes described in this Policy, and we require relevant third parties to process information in accordance with applicable law and reasonable security standards.

Article 23. Disclosure Required by Law

We may disclose your information where required or permitted by law in the following circumstances:

  1. In response to laws, regulations, court judgments, regulatory requirements, or requests from competent authorities;
  2. To protect the lawful rights, safety, or property of the Platform, other users, or third parties;
  3. To investigate fraud, cyberattacks, unlawful or non-compliant conduct, or major security incidents;
  4. In other circumstances permitted or required by law.

Article 24. We Do Not Sell Your Personal Information

Unless otherwise defined or required by applicable law, we do not sell your personal information in the ordinary commercial sense of the term.

IX. Cross-Border Transfers

Article 25. Cross-Border Processing

Given the technical architecture of the Service, service deployment, third-party service support, and the global nature of access, your information may be transferred to, stored in, processed in, or accessed from countries or regions outside the jurisdiction where you are located.

In cases where applicable law requires it, we will take reasonable contractual, technical, or organizational measures to protect the security of your personal information during cross-border processing.

X. How Long We Keep Your Information

Article 26. General Retention Principle

We retain your information only for as long as necessary to fulfill the purposes described in this Policy, unless:

  1. A longer retention period is required by applicable law;
  2. A longer retention period is necessary to handle disputes, maintain security, prevent fraud, complete audits, or fulfill legal obligations;
  3. You otherwise consent to a longer retention period.

Article 27. Retention of Different Types of Information

  1. Account information: generally retained during the life of your account and, after account deletion, for a reasonable period as required for legal compliance, dispute handling, security, or audit purposes.
  2. Transaction and subscription information: retained as necessary for financial, tax, payment, audit, anti-fraud, and dispute-handling purposes.
  3. Information related to chats, voice interactions, saved content, and long-term memory: retained to the extent necessary based on service operation, feature design, subscription status, user actions, and product strategy.
  4. Logs and security information: retained for as long as necessary to maintain system security, troubleshoot issues, manage risk, and handle disputes.

XI. Your Rights

Article 28. General Rights

Subject to applicable law, you may have the following rights:

  1. To access your personal information;
  2. To correct inaccurate or incomplete information;
  3. To delete your personal information;
  4. To request deletion of your account;
  5. To withdraw consent you previously provided;
  6. To make inquiries, complaints, or objections regarding the processing of your personal information.
  7. To receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and, where technically feasible, to have that information transmitted to another service provider designated by you.

Article 29. How to Exercise Your Rights

You may exercise the above rights by:

  1. Sending an email to Dollia@hianthroid.com;
  2. Using the subject line: Privacy Request.

To protect your account security, we may ask you to provide information necessary to verify your identity. For requests where we cannot verify identity, that are clearly repetitive, exceed a reasonable scope, or do not require a response under applicable law, we may refuse or limit how we process the request to the extent permitted by law.

Article 30. Legal Limitations

In some cases, due to legal obligations, transaction security, dispute handling, anti-fraud requirements, protection of the lawful rights of third parties, or other reasons permitted by applicable law, we may not be able to fulfill all of your requests immediately, but we will explain the situation to you to the extent required by applicable law.

XII. Account Deletion, Memory Clearing, and Data Deletion

Article 31. Account Deletion

You may request deletion of your account through the in-app account deletion entry, through customer support, or by sending us a privacy request.

Article 32. Effects of Account Deletion

After account deletion, unless otherwise required by applicable law or otherwise stated by the Platform, the following may occur:

  1. You will no longer be able to log in to or use the account;
  2. Chat history, saved content, long-term memory, account profile information, certain historical service information, and related feature data associated with the account may be deleted, de-identified, anonymized, or become unrecoverable;
  3. Any active but unused benefits will permanently expire, except where otherwise required by law.

For the avoidance of doubt, the account deletion function permanently deletes your account and the personal information associated with that account, including chat history, saved content, and long-term memory, subject to Article 34, and terminates your eligibility to use the Service.

Article 33. Special Consequences of Memory Clearing

If you clear memory through the memory management entry in device management:

  1. Your memory data will be cleared;
  2. All text chat history, voice chat history, and saved content under your account will be reset and deleted;
  3. Cleared memory data and chat content cannot be restored.
  4. For the avoidance of doubt, the memory-clearing function deletes only your in-App chat history, saved content, and long-term memory data. Your account, membership status, and subscription information will remain unchanged. This action is irreversible, so please proceed carefully.

Article 34. Exceptions for Information Retained by Law

Even if you request deletion or account deletion, we may still retain certain necessary information in the following circumstances:

  1. To comply with legal or regulatory requirements;
  2. To satisfy tax, financial, or audit obligations;
  3. To prevent fraud and protect account and transaction security;
  4. To handle disputes, complaints, appeals, or cooperate with competent authorities;
  5. In other circumstances where retention is permitted or required by applicable law.

XIII. Protection of Minors

Article 35. Adults Only

The Service is intended only for users who are at least eighteen (18) years old and otherwise legally eligible to use the Service. We do not knowingly offer the Service to minors.

Article 36. Processing of Minor Information

If we discover that a minor has provided personal information to us without valid authorization or has used the Service in violation of applicable requirements, we may take reasonable measures such as deleting the relevant information and restricting or terminating the Service.

XIV. How We Protect Your Information

Article 37. Security Measures

We take reasonable technical and organizational measures to protect the security of your personal information, including but not limited to:

  1. Access controls and permission management;
  2. Log monitoring and security audits;
  3. Reasonable security measures during data transmission;
  4. Risk monitoring, fraud prevention, and detection of abnormal activity;
  5. Appropriate oversight of third-party service providers.

Article 38. Security Risk Notice

Although we take reasonable measures, internet transmission, electronic storage, and network services are not absolutely secure. You should keep your account information properly protected, use shared devices with caution, and avoid transmitting sensitive information through insecure channels.

XV. Updates to This Policy

Article 39. Policy Updates

We may revise this Policy from time to time in response to changes in laws or regulations, regulatory requirements, product feature updates, service changes, or business developments.

Article 40. How We Will Notify You

Updated versions of this Policy may be provided to you through in-app pop-ups, page notices, in-app messages, email, website pages, or other reasonable means. Where required by applicable law for material changes, we will provide more prominent notice.

Article 41. Effective Date of Updates

An updated Policy will take effect on the date it is published or on the effective date stated at the time of publication. If you continue to use the Service after an updated Policy takes effect, you will be deemed to have read and accepted the updated Policy.

XVI. Miscellaneous

Article 42. Relationship with the User Agreement

This Policy and the Dollia App Terms of Use together form important rules governing your use of the Service.

If there is any inconsistency between this Policy and the Terms of Use with respect to the processing of personal information, this Policy will prevail. For subscriptions, accounts, service boundaries, feature limitations, breach handling, and related matters, the Terms of Use and applicable product-page disclosures will control.

Article 43. Governing Law and Dispute Resolution

The formation, validity, interpretation, performance, and dispute resolution of this Policy shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of laws principles.

Any dispute arising out of or relating to this Policy shall first be resolved through friendly consultation. If consultation fails, either party may bring a claim before a court of competent jurisdiction in the Hong Kong Special Administrative Region.

Article 44. Severability

If any provision of this Policy is held to be invalid, unlawful, or unenforceable, the validity of the remaining provisions shall not be affected, and the remaining provisions shall remain in full force and effect.